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Agenty AI

Guides, cost calculators and field notes from n8n, AI agent and e-invoicing rollouts for companies of 10 to 200 people. Every post cites primary sources and is edited by Karol Otręba.

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AI Agents in Customer Service: What to Automate and What to Leave to Humans

AI agents can take over routine inquiries and simple operations in customer service, but in situations requiring empathy or complex analysis it is better to leave them to humans. In the article I show the boundaries of automation based on real limitations of the technology. I provide concrete tips on what to configure and what to avoid in a small company.

Karol Otręba··4 min read
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Agent AINarzędziaWiedzaAkcjaAGENTY AI
Agenty AI

AI Agent or Chatbot: The Difference That Determines ROI in Customer Service

Get to know the technical differences between a chatbot and an AI agent and their real impact on costs and efficiency in customer service. A guide based on analysis of conversational architectures without unnecessary enthusiasm.

Karol Otręba··4 min read
Comparison of Lindy, Dify and n8n for building AI agents without code
Agenty AI

AI Agents Without Code: Lindy vs Dify vs n8n

Critical comparison of Lindy, Dify and n8n in the context of building AI agents without writing code. We discuss capabilities, limitations and practical differences based on available sources.

Karol Otręba··3 min read